Please browse our most frequently asked support questions or visit our Access TV page for more information on BFBS TV.
FAQs
•Brunei: visit your local BFBS office
•Cyprus: visit your local BFBS office
•Germany: In Sennelager visit your local BFBS office
•Anywhere else: contact the BFBS service desk on
+44 (0) 203 750 4567 or email [email protected]
Normally set top boxes come preconfigured, but if you loose signal/settings, select your region and follow the instructions to rescan for your region. Level & quality should be in yellow or green.
If you still experience problems, contact UK helpdesk on:
+44 20 37504567 or email [email protected]
Broadcast rights differ from satellite TV to online streaming.
BFBS delivers up to 16 core TV channels by satellite worldwide, including local timeshift options, all depending on location.
If you can stream video via the internet however, a growing line-up of 40+ channels is available to watch live or on demand.
Contact your local BFBS office or the UK service desk on:
+44 (0)203 750 4567 or email [email protected]
Contact your local BFBS office or the UK service desk on:
+44 (0)203 750 4567 or email [email protected]
Refer to our satellite information and rescan pages to check your box is tuned correctly and to read instructions on how to run a rescan.
Level & quality should be in yellow or green.
If the box is tuned correctly, please check cabling at both ends for disconnection or damage.
If you still experience problems, contact UK helpdesk on:
+44 20 37504567 or email [email protected]
IRDETO 646 The Programme is scrambled
- Check card is correctly inserted.
- Restart box.
- Contact BFBS.
E107-4/E16-4 No permission to view/not fully authorised
- Leave on for a couple of hours.
- Contact BFBS.
Check display on box matches display on TV
Check LED on remote
Check HMDI cable
Contact BFBS
For all technical queries, from help with the initial set up to
any unforeseen breaks or interruptions to services, contact the BFBS service desk on +44 (0) 203 750 4567 or email [email protected]
Lines are open Monday to Friday 06:00–20:00 UK time excluding public holidays.